Planning Questions:
- What specific kinds of emotional behavior are you likely to encounter on the job?
- How are you likely to react?
- How can you cope with your reactions and respond most constructively?
- Calmly acknowledge the emotional behavior.
- Describe the impact the emotional behavior is having on you and on the discussion.
- Determine if it's possible to continue the discussion constructively.
- Propose an approach for jointly refocusing on the work issue.
- Express support and reassurance.
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